A Disengaged Patient Is a Missed Appointment Waiting to Happen
Patients who stay informed tend to show up to appointments, follow through on care plans, and pay their balances on time. Patients who don’t hear from a practice between visits tend to fall behind on all three.
We manage the ongoing communication that keeps patients engaged, appointment reminders, billing questions, and follow-ups, so your front desk isn’t stretched thin trying to handle it all manually.
- Rising No-Show and Cancellation Rates
- Patients Confused About Their Balances
- Front Desk Overwhelmed by Calls
- No Follow-Up Between Appointments
Are These Patient Engagement Challenges Affecting Your Practice?
Keep Patients Connected Between Every Visit
Complete Solutions for Every Stage of Patient Communication
Appointment Reminders & Scheduling Support
- Automated Reminder Calls
- Text & Email Confirmations
- No-Show Follow-Up
- Rescheduling Support
Billing Questions & Support
- Balance Explanation
- Payment Option Guidance
- Statement Clarification
- Patient Support Follow-Up
Follow-Up & Care Plan Check-Ins
- Post-Visit Check-Ins
- Care Plan Reminders
- Progress Monitoring
- Medication Follow-Up
Patient Recall & Re-Engagement
- Overdue Visit Outreach
- Recall Campaigns
- Appointment Re-Scheduling
- Contact Information Updates
Multi-Channel Communication
- Phone Outreach
- SMS & Text Message Outreach
- Channel Preference Tracking
- Text Messaging
Engagement Reporting & Tracking
- No-Show Rate Reporting
- Response Rate Tracking
- Regular Status Updates
- Engagement Trend Analysis
How We Set Up Patient Engagement for Your Practice
We build the communication process around how your practice already interacts with patients, rather than replacing it with something unfamiliar.
Workflow Review
We look at how your practice currently communicates with patients and identify where gaps or delays exist.
Communication Setup
We establish reminder schedules, billing support channels, and follow-up touchpoints tailored to your patient base.
Channel Configuration
We set up phone, text, and email outreach based on what works best for your patients.
Ongoing Patient Support
Our team handles day-to-day communication, answering questions and keeping patients informed between visits.
Recall & Re-Engagement
We identify overdue patients and reach out to bring them back into active care.
Why PMBC Is the Right Choice for Patient Engagement
Certified coders trained across multiple specialties
Claims scrubbed and submitted within 24 to 48 hours of service
Real time reporting on claim status, denials, and collections
Dedicated account manager who knows your practice
AI-powered workflow automation for faster, more accurate billing
Reduced FTE costs with transparent, no-hidden-fee pricing
PMBC vs. the alternatives
Actionable Insights for Better Patient Collection
What Our Customers Are Saying
Ammar Alobaidy, MD
Practice Administrator
Pankaj Jain, MD.
Habib U. Khan, MD
FAQ
01. What's the difference between medical billing and medical coding?
Coding translates clinical documentation into standardized codes that describe the diagnosis and services provided. Billing takes those codes and turns them into a claim that gets submitted to the payer for payment. They’re separate steps, but they need to be accurate together for a claim to get paid correctly.
02. How do you make sure claims are coded correctly?
Every claim is coded against current documentation and reviewed before submission. Our staff stays current on coding updates as they’re released, since a code that was valid last year can trigger a denial today if it hasn’t been updated.
03. How long does it take to get a claim submitted after a visit?
Claims are typically submitted within a few business days of the visit, once documentation and coding are complete. We don’t let claims sit in a queue, since faster submission generally means faster payment.
04. What happens if a claim is rejected before it's even submitted to the payer?
A rejected claim, one that never reaches the payer due to a formatting or data error, gets corrected and resubmitted right away. Catching these early means they don’t count against your denial rate with the payer.